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Welcome to Z.M.K's Complaint Management System


We value your feedback and are committed to providing a safe, respectful, and transparent environment where everyone feels comfortable raising concerns or sharing feedback.

Our Complaint Management System (CMS) has been established to ensure that employees, beneficiaries, community members, partners, and other stakeholders can report complaints, concerns, suggestions, or safeguarding issues through secure and accessible channels. Every complaint is treated with confidentiality, reviewed fairly and impartially, and addressed in a timely manner.

Your feedback helps us strengthen our programmes, improve our services, and uphold the highest standards of integrity, accountability, and safeguarding

Lodge a Complaint

Our Reporting Channels

Complaint Hotline


Complaint Form


Dedicated E-mail Addresses


HR Hub (employees Only)


Support & Assistance

We understand that raising a concern isn't always easy. If you're unsure which category best fits your complaint, explore the options below. We'll ensure your concern is directed to the appropriate team and handled with the care, confidentiality, and attention it deserves. 

HR Complaints & Feedback?

For HR Complaints & Feedback, Disciplinary or other HR related issues such as salary, tax, EOBI etc. 

Recruitment Complaints?

For complaints, concerns or feedback related to recruitment or related issues.

Safeguarding Concerns?

If you are worried about your own safety or the safety of someone else, we're here to listen. Use this category to report concerns involving abuse, neglect, exploitation, harassment, or any situation where someone may be at risk of harm.

PSEA Concerns?

No one should experience Sexual Exploitation or Abuse. If you have experienced, witnessed, or suspect such misconduct please use this category.

Every PSEA complaint is managed confidentially and investigated through appropriate safeguarding procedures.

Whistle Blowing

Whistleblowing enables individuals to report serious misconduct, unethical practices, or violations of policy without fear of retaliation. Anonymous reporting is available, and every concern is handled with discretion and impartiality.