Complaint Hotline Guidlines

• You may submit your complaint by Whatsapp phone call, SMS, WhatsApp message, or voice note (where available).
• You may share photographs, videos, audio recordings, or relevant documents that support your complaint.
• Please provide the location of the incident, including the office, district, village, or any other relevant landmark, where applicable.
• Include the date and time of the incident, if known.
• Clearly describe what happened and identify the person(s) involved, if known.
• If there were any witnesses, please provide their details, where possible.
• If you wish to remain anonymous, you may do so. However, providing your contact information may help us seek additional information or keep you informed of the progress of your complaint.
• Please use respectful language and provide information that is accurate to the best of your knowledge. Our team will acknowledge your complaint, assign a unique reference number, and process it in accordance with our Complaint Management System.
• For faster processing, please send one complaint per message thread and attach all supporting evidence (photos, videos, voice notes, or documents) to the same conversation.
• Please do not share information unrelated to your complaint or confidential personal information about other individuals unless it is directly relevant to the matter being reported. 

Complaint Email Guidelines

To help us assess and respond to your complaint efficiently, please follow the guidelines below: 

• Please send your complaint to the relevant dedicated email address based on the nature of your concern to ensure timely routing and processing.
• Clearly state the subject of your complaint in the email subject line.
• Provide a detailed description of the incident, including what happened, when it occurred, and where it took place.
• Include the names or designations of the person(s) involved, if known.
• Attach any relevant supporting evidence, such as photographs, videos, audio recordings, screenshots, or documents.
• Where applicable, provide the location of the incident, including the office, district, village, or any other relevant landmark.
• If there were any witnesses, please include their details, where possible.
• If you wish to remain anonymous, please indicate this in your email. However, providing your contact information may help us seek additional information or keep you informed of the progress of your complaint.
• Please ensure that the information provided is accurate to the best of your knowledge and is relevant to the complaint being reported.
• Upon receipt, your complaint will be acknowledged, assigned a unique reference number, and handled confidentially in accordance with our Complaint Management System.